Judul : Globe warns subscribers against SIM swap scam
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Globe warns subscribers against SIM swap scam
Globe warns customers against the "SIM swap scam," a modus carried out by scammers to take over an individual's financial accounts. The telco reminds them to be vigilant and raise awareness on protecting their personal information to avoid becoming a victim of fraud.
This modus frequently involves a victim who has been a long-term target of the scam. The fraudster has spent time gathering bank account details, email addresses, online credentials, personal facts, and identification, as well as the bank-registered mobile number for sending a one-time password (OTP). The final stage is to seize the SIM card associated with the mobile number to send the OTP.
Globe urged customers to create strong, unique passwords for their digital accounts, change them frequently, and use additional authentication methods such as security keys, applications, or device prompts.
Globe advises customers not to share personal information such as birth dates, anniversary dates, TIN, school or company ID, passport details, or other identifying information on social media, as this may compromise their safety. Scammers and fraudsters may use these details to find out the answers to your security questions.
Scammers may also call pretending representatives from a telecommunications company or a bank, requesting personal information and banking information in exchange for special offers or perks. Bank statements, utility bills, delivery packages, and other documents containing personal data that are disposed of improperly can also be a source of identity theft.
The following are indications that you may have been a victim of a SIM swap scam.
- A sudden loss of mobile signal occurs.
- Notifications of so-called log-in attempts or activities that the victim did not perform are also received via email.
Here's what you can do if you've been a victim of the SIM swap scam:
- Change the password/PIN for all bank and digital accounts immediately.
- Keep an eye on digital and financial accounts.
- Call the Globe hotline (211) or visit the nearest Globe Store to deactivate the line temporarily.
- Notify the relevant bank of the incident and report to the appropriate authorities.
Globe Postpaid customers may request a temporary line disconnection via the new GlobeOne app's "Account Requests" section or by calling 211. Subscribers on postpaid and prepaid plans may visit their nearest Globe Store to recover their mobile number and obtain a replacement SIM card.
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Moreover, Globe is implementing stricter measures to prevent unauthorized SIM card change. The replacement of lost SIM includes a 24-hour SIM reactivation period to allow for more thorough customer verification. Additionally, a notarized affidavit of loss is required, similar to what banks need when replacing lost credit cards and other financial records.
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